Returns & exchanges
While we genuinely hope that you love everything you order from us, sometimes it isn’t quite right. When this is the case, you have 14 days from the day you receive your items to return them to us. After the 14-day period, the purchase is considered final and cannot be returned anymore.
Return
If you are not satisfied with an item and would like to return it, you are required to add the returnform to the package when returning one of our products. Any return without a return form will not be processed.
The shipping costs for returning the item are your responsibility. Shipping fees are non-refundable. When you receive a refund, the shipping costs will be deducted from your refund amount.
Consider using a shipping service with tracking or purchasing shipping insurance. Atelier Elloré cannot guarantee that we will receive your returned item.
How to return:
- Fill out the return form stating your name, order number, date, article number, size, quantity and reason of return.
- Send your package to the following address:
FIERZ Sportswear
Lipsstraat 50 F
5151 RP Drunen
The Netherlands
The shipping costs are at the customer’s expense.
3. We will refund your money within 14 business days.
Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. FIERZ Sportswear reserves the right to refuse returned items.
Returns for items purchased through FIERZ Sportswear are only accepted via post and not in person.
Exchange
For exchange, you can return the order as stated above and order the right product on our website. After we receive the return, FIERZ Sportswear will refund your money within 14 business days. When you receive a refund, the shipping costs will be deducted from your refund amount.
Questions
If you are experiencing any issues with your order, please send us an e-mail at [email protected].